Refund policy

At Amris & Bren, your satisfaction is our top priority. We are committed to delivering high-quality products that meet your expectations. Please review our return and refund policy below for clarity regarding our practices.

No Returns Policy
Due to the nature of our products and our commitment to quality, all sales are final, and we do not accept returns. Once your order is placed and processed, it cannot be returned or exchanged.

We encourage you to review product descriptions, specifications, and sizing information carefully before making your purchase. If you have any questions about a product, feel free to reach out to us at amrisandbren@amrisandbren.com prior to placing your order.

Refunds
We do not offer refunds for change-of-mind purchases or if you ordered the wrong item. However, refunds may be issued in the following exceptional cases:

  • If USPS damages your item in transit.
  • You received the wrong item.

If you believe you qualify for a refund under these conditions, please follow the steps below.

Refund Request Process (if you received wrong item)

  1. Contact Us: Email us at amrisandbren@amrisandbren.com within 48 hours of receiving your order.
  2. Provide Proof: Include your order number, a description of the issue, and clear photos of the product and packaging.
  3. Review Process: Our team will review your request within 3-5 business days and notify you of the outcome.
  4. Refund Approval: If your refund is approved, it will be processed to your original payment method within 7-10 business days.

Refund Request Process (if USPS damages your item in transit)

Contact USPS to file a claim.

Website: www.usps.com

Email: USPS® Customer Service

Call: 1-800-275-8777


Exclusions
Refunds will not be issued in the following cases:

  • Normal wear and tear or damage caused by misuse.
  • Failure to report an issue within the 48-hour timeframe.
  • Items marked as final sale or clearance.

We appreciate your understanding of our policy. If you have any further questions, please don’t hesitate to contact us at amrisandbren@amrisandbren.com

Thank you for shopping with Amris & Bren!